Never Lose Track of a Maintenance Request Again
Report, track, and resolve community issues with Kanban boards, smart status workflows, and complete transparency. Every issue from report to resolution.
Visual Workflow Management
See all your community issues at a glance. Our Kanban board lets you drag and drop issues through your workflow, while the table view gives you sortable, filterable lists for detailed analysis.
- Drag-and-drop Kanban boards for visual workflow management
- Table view with sorting, filtering, and bulk actions
- Matrix view for cross-referencing priority and status
- Quick filters by category, assignee, or building
Track Every Issue to Resolution
Our smart status workflow ensures nothing falls through the cracks. Each status change is logged, creating a complete history of every issue from first report to final resolution.
- Eight-stage workflow: New → Triaged → In Progress → Awaiting → Blocked → Resolved → Closed
- Automatic notifications when status changes
- Assignee tracking with responsibility handoffs
- Due dates and reminders for time-sensitive issues
Privacy by Design
Not every issue needs to be visible to everyone. Control who sees what with granular privacy settings. Sensitive issues stay private, while community-wide concerns are shared appropriately.
- Three visibility levels: All Residents, Same Building, Private
- Sensitive issues can be restricted to committee members only
- Residents always see issues they reported
- Building-specific issues visible only to relevant neighbors
Data That Drives Better Decisions
Move beyond gut feelings. Our analytics dashboard gives you real insights into issue trends, resolution times, and community engagement—so you can make data-driven decisions about where to focus resources.
- Issue status distribution and resolution trends
- Response time analysis by category and priority
- Engagement metrics and activity tracking
- Time range filters for historical comparison
Everything You Need for Issue Management
Multiple Views
Switch between Kanban board, table view, or matrix view based on your workflow preferences.
Smart Status Workflow
New → Triaged → In Progress → Awaiting External → Blocked → Resolved → Closed.
Priority Management
Flag urgent issues, assign responsibility, and set due dates to keep everything on track.
Customizable Categories
Create categories that match your estate: Maintenance, Admin, Cleaning, Security, and more.
Privacy Controls
Issues can be visible to all residents, same building only, or kept completely private.
Full Audit Trail
Every change logged with who, what, and when. Complete accountability and transparency.
File Attachments
Upload photos and documents as evidence. Show exactly what needs to be fixed.
Threaded Comments
Collaborate on resolution with contextual discussions right on each issue.
Founding Member Program
Ready to run your estate in the open?
Join the Founding 5 - the first estates building a new standard for residential transparency.