Introduction

OpenCourtyard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We take your privacy seriously. As a platform designed for residential communities, we understand the importance of keeping your personal information secure and giving you control over how it's used.

Information We Collect

Information You Provide

Account information (name, email address, password)
Profile information (bio, interests, skills, contact details)
Content you create (issues, comments, survey responses)
Communications with us (support requests, feedback)

Information Collected Automatically

Device information (browser type, operating system)
Usage data (features used, pages visited, time spent)
Log data (IP address, access times, error logs)

How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Process your requests and transactions
Send you notifications related to your account and community
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

Data Sharing

We do not sell your personal information.

We may share your information in the following circumstances:

Within your community

Information you share in your estate is visible to other members according to your privacy settings.

Service providers

We may share data with third-party vendors who assist us in providing our services (hosting, analytics, email delivery).

Legal requirements

We may disclose information if required by law or in response to valid legal requests.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Controls

OpenCourtyard gives you control over your privacy:

Profile visibility: Choose who can see each piece of your profile information (all residents, same building, or private).
Issue visibility: Control whether issues you create are visible to all residents, your building, or private.
Email preferences: Manage which notifications you receive.
Data export: Download a copy of your data at any time.
Account deletion: Request deletion of your account and associated data.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and penetration testing
Access controls and authentication measures
Employee training on data protection
Incident response procedures

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights:

Access

Request a copy of your personal data

Rectification

Request correction of inaccurate data

Erasure

Request deletion of your data

Restriction

Request restriction of processing

Portability

Request transfer of your data

Objection

Object to processing of your data

To exercise these rights, please contact us at [email protected].

Cookies

We use essential cookies to enable core functionality of our platform. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

[email protected]

Privacy Policy