Strategy
The Estate Operations Stack: What to Centralize First
A practical ordering for centralizing estate operations so residents, committees, and agents share the same facts.
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Practical guidance for resident-led communities
Clear, usable playbooks for governance, operations, and trust. Built to align with how RAs actually work.
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Strategy · 2 min read
The Estate Operations Stack: What to Centralize First
A practical ordering for centralizing estate operations so residents, committees, and agents share the same facts.
Maintenance · 2 min read
The Maintenance Loop: From Report to Resolution Without Losing the Thread
Build a workflow residents can see and contractors can follow, from the first report to the final sign-off.
Major Works · 2 min read
Major Works Communication: Set Expectations Before the Invoice
How to structure major works updates so residents understand scope, costs, and timelines early.
Transition · 2 min read
Switching Managing Agents: A 90-Day Transition Plan
A clear, resident-first transition plan that protects service continuity and preserves data.
Governance · 1 min read
AGM Elections Without the Drama: A Simple, Defensible Process
A lightweight election process that keeps participation high and disputes low.
Engagement · 2 min read
Participation Fatigue: How to Get More Than the Same Three Volunteers
Ways to increase resident participation without burning out the committee.
Operations · 2 min read
Committee Handover Playbook: Preserve Institutional Memory
A practical handover process that keeps knowledge in the building, not in inboxes.
Community · 2 min read
A Privacy-First Resident Directory That People Actually Use
How to build a resident directory that helps neighbors connect without oversharing.
Finance & Trust · 2 min read
Service Charge Transparency: A Playbook for Resident Trust
Make service charges understandable, defensible, and visible without drowning in spreadsheets.
Right to Manage · 2 min read
Right to Manage Readiness Checklist: Before You Serve Notice
A practical checklist for eligibility, participation, and documentation before starting RTM.